@book{duyne2002dsp,
  author = {Douglas K. Duyne and James A. Landay and Jason I. Hong},
  interHash = {62e8433467bb495ed1b953d7c5e9a485},
  intraHash = {6689907e0ca87154eed9fe97af90402b},
  publisher = {Addison-Wesley Professional},
  title = {The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-centered Web Experience},
  url = {http://www.designofsites.com/index.htm},
  year = {2002},
  abstract = { Creating a Web site is easy. Creating a well-crafted Web site that provides a winning experience for your audience and that enhances your profitability is another matter. It takes research, skill, experience, and careful thought to build a site that maximizes retention and repeat visits.

The authors of The Design of Sites have done much of the research for you. Based on extensive investigation and analysis of more than 100 of the highest-quality Web sites, this book distills the principles and best practices that make sites enjoyable to visit and a huge asset to the organizations they serve. This comprehensive resource features numerous design patterns that offer proven solutions to common Web design problems. These patterns are appropriate to a wide variety of site genres and address every aspect of Web site design, from navigation and content management to e-commerce and site performance. In addition to enhancing the usefulness and quality of your site, the patterns outlined in The Design of Sites will also shorten development cycles and reduce maintenance costs.

Whether you are involved in building a site for business, government, education, or entertainment, The Design of Sites will help you focus on the needs and expectations of your customers and give you the tools you need to create a satisfying and effective Web site.}
}


@Article{GuiaEval03,
  author = 	 {Hassan Montero Yusef and Mart\'in Fern\'andez Francisco J.},
  title = 	 {Guía de Evaluaci\'on Heurística de Sitios Web},
  journal = 	 {No Solo Usabilidad},
  year = 	 {2003},
  url = {http://www.nosolousabilidad.com/articulos/heuristica.htm}

}



@Article{Bernard04,
  author = 	 {Michael Bernard and Ashwin Sheshadri},
  title = 	 {Preliminary Examination of Global Expectations of Users’ Mental Models for E-Commerce Web Layouts },
  journal = 	 {Usability News},
  year = 	 {2004},
  url = {http://psychology.wichita.edu/surl/usabilitynews/62/web_object_international.htm}
}

@BOOK{LynchHorton200901,
title={Web Style Guide, 3rd edition: Basic Design Principles for Creating Web Sites (Web Style Guide: Basic Design Principles for Creating Web Sites)},
author={Patrick J. Lynch and Ms. Sarah Horton},
publisher={Yale University Press},
year={2009},
month={1},
edition={3},
isbn={9780300137378},
url={http://amazon.com/o/ASIN/0300137370/},
price={\$30.00},
totalpages={352},
timestamp={2009.05.06},
}